Logo

Return To Shopping

  1. Columbia Support
  2. General
  3. FAQ

FAQ

Follow New articles New articles and comments
  • Can I cancel my order once it's been placed?
  • How can I check the status of my order?
  • Contact Options
  • Gift Card Terms & Conditions
  • Klarna Frequently Asked Question
  • ERROR: Your order could not be submitted.
  • Do I need to have an email address to place an order?
  • Does Columbia share my personal information?
  • How do I opt-out of marketing emails from Columbia?
  • What information does Columbia collect about me?
  • How do I get my promo code to work?
  • Do You Offer Military Discounts?
  • Where should I send my product ideas?
  • What is Columbia Montrail?
  • How do I remove my email address from your mailing list?
  • Does Columbia offer a Pro Purchase Program?
  • Does Columbia make alterations?
  • Do you sell stickers or have any promotional items?
  • Can you send me a catalog?
  • Why can't I pull up my item by the Style Number?

CUSTOMER SERVICE

Phone: (800) 622-6953
M-F 5:00am - 8:00pm PST
Chat: Click HERE to chat with our advisors
M-F 5:00am - 8:00pm PST
Sun 7:00am - 4:00pm PST

WARRANTY SUPPORT

Phone: (800) 622-6953 - Option 3
M-F 8:00am - 5:00pm PST
Chat: Click HERE to chat with our advisors
M-F 8:00am - 5:00pm PST