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  1. Columbia Support
  2. Orders

Orders

Pricing & Promotions

  • I spent $100, when will I get my $20 coupon?
  • How do I apply my promo code to my order?
  • Does Columbia offer price reductions when sale prices change?
  • Why was I charged sales tax?
  • Do you offer military discounts?

Order & Shipping Information

  • What are your US shipping time frames and prices?
  • Holiday Shopping Information
  • How can I check the status of my order?
  • Order Confirmation Emails
  • Why does my credit card/debit card show two charges?
  • Can I cancel or change my order once it's been placed?
See all 12 articles

Gift Cards

  • Columbia Sportswear Gift Cards FAQ
  • How do I find my Gift Card Number and Pin?
  • How do I use my gift card or virtual merchandise credit online?
  • How do I use a gift card if it shows invalid or a zero balance but hasn't been used?
  • Gift Card Terms & Conditions

3rd Party Payment Platforms

  • Klarna Frequently Asked Question
  • How do I use Apple Pay with my order?
  • Can I use my Rewards with Apple Pay?
  • My shipping address is incorrect when using Apple Pay

CUSTOMER SERVICE

Phone: (800) 622-6953
M-F 5:00am - 8:00pm PT
Chat: Click HERE to chat with our advisors
M-F 4:00am - 9:00pm PT, Sat/Sun 5:00am - 8:00pm PT

For our Privacy Policy see: https://www.columbia.com/privacy-policy/

WARRANTY SUPPORT

Phone: (800) 622-6953 - Option 3
M-F 8:00am - 5:00pm PT
Chat: Click HERE to chat with our advisors
M-F 8:00am - 5:00pm PT