We are very sorry to hear that you are having issues using your gift card! We want to get this taken care of as soon as possible for you. Please reach out to our customer service department so that we can take a look into this for you.
Phone: (800) 622-6953
Chat: Visit Our Website and click the chat icon in the bottom right.
MON- FRI 5:00 AM to 8:00 PM (PT)