Q: How do I return my order?
A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. To start your return initiation, click here.
Q: How do I print my return label?
A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back. Click here to see UPS locations near you.
Q: How much does it cost to return my order?
A: Our $6.00 flat rate UPS shipping fee will be automatically deducted from your refund instead of paying a rate upfront to the shipping carrier.
Q: How long do I have to return my order?
A: Our warehouse needs to receive and process your return within 60 days from the original shipping date to issue a refund back to your original form of payment.
- Please note, if you used Loyalty rewards or a Gift Card on your original purchase, a new Virtual Merchandise Credit will be issued and emailed to you upon completion of your return.
Q: How can I exchange my order?
A: We have an easy return and reorder process which means you would return the original item(s) within 60 days for a refund to the original form of payment and then you would reorder the correct item(s) to be sent to you. If you would like help with your reorder, please give us a call at 800-622-6953 M-F 5:00a-8:00p PST or live chat with us M-F 7:00a-7:00p PST.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item(s) will still be in stock by the time a reorder is placed.
Need recommendations for a replacement product? We are here to help! Check out our new arrivals here.
Q: My item(s) arrived damaged, how can I return this?
A: Oh no! We apologize for this inconvenience. If the order was purchased on our website within 60 days, please give us a call M-F 5:00a-8:00p PST at 800-622-6953 or live chat with us M-F 7:00a-7:00p PST. Any of our agents will be happy to assist you.
If the purchase is over 60 days old, please reach out to our warranty department for your options. Click here to access our warranty page.
Q: How long does it take for my return to be processed?
A: Typically it can take about 7-10 business days for the entire return process to be complete.
Q: How can I track my return?
A: You can track your return by visiting our return landing page or you can contact our Customer Care Department and we will be happy to assist you. Click here to access our return's landing page.
Q: Can I return my order I received as a gift to you?
A: As long as it was an order placed on our website we would be happy to assist you with the return! If the original purchase was purchased at a store, you would need to return it in store. Click here for our store locator.
Something to keep in mind, the original purchaser does have the option to have the refund be returned to the original form of payment OR returned to a virtual merchandise credit to be sent to the giftee. For questions regarding this, please give us a call or live chat with us!
Q: Am I able to use a mail carrier of my choice to send back my order?
A: Of course! You are more then welcome to use a different mail carrier of your choice to send back your order. That being said, we would not be able to guarantee the flat rate $6.00 shipping charge. To return your order please use one of the following addresses:
|Columbia Sportswear Apparel/Accessories||Columbia Sportswear Footwear/Equipment|
6940 N Leadbetter RD
Portland, OR 97203
2009 Northern Star Way
Robards KY, 42452
Make sure to include a cover letter inside your return with your order number, your contact information (name, phone number, email, address) and a brief description on why you are returning.
Q: Can I return my order to a Columbia Sportswear store?
A: Yes! You are more then welcome to return your online order at one of our branded Columbia Sportswear stores. Please click here to see our store locator.
That being said the following order types are not accepted as an in-store return:
- Orders purchased with Paypal
- Friends and Family orders
- Professional Purchase Orders
- Partner Purchase Orders
If you purchased with Paypal or with an additional discount listed about (Friends and family, Pro purchase, Partner), you will need to return your items to our distributions centers directly.