We appreciate your patience as we navigate this difficult time.
Our customer care team is here to help you; however, our wait times are longer than usual.
We strongly encourage you to use our FAQs for self-service.
Due to this, our turn-around time for warranty claims are estimated to be 6-8 weeks.
I have a problem with the hood; do I need to send the entire jacket?
Yes. The warehouse does not have replacement parts to send out.
Should I send in both liner and shell of an interchange jacket?
The complete interchange system is required (shell and liner) to receive the maximum credit.
Do we need to send both boots in for a claim even if only one boot is defective?
Yes. Both boots will need to be sent back even if only one is defective.
If my item is accidently damaged, will this be covered under warranty?
The warranty does not cover damage caused by improper care, misuse, accident or neglect (see complete warranty policy for additional information).
*Warranty does not carry replacement parts such as hoods, liners, belts, shoelaces, boot liners, buttons, zippers or faux fur trim.