Q: How do I return my items?
A: If you purchased in store... you will need to return the items back to a branded Columbia Sportswear store location. To check if there is a store in your area, click here.
If you purchased online... you have options! The first option is to send your items back to our distribution center directly. To begin your return, click here. The second option is to return to branded store location. Make sure you bring your packing slip and original form of payment to the store with you. Please see the list below to determine if your order is eligible for an in store return.
The following order types are not accepted as an in-store return:
- Orders purchased with Paypal
- Fans & Followers orders
- Pro purchase orders
- Partner purchase orders
If you purchased with Paypal or an additional discount listed above (Fans & Followers, pro, partner)... you will need to return your items to our distribution center directly. For more information on this process, please click here.
Q: Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoe box they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the purchase date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Fans & Followers, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: The gift item(s) would follow the same return process listed under 'How do I return my items?". Please note that for any online orders the original purchaser would receive the refund. Please speak to the gift giver to coordinate a potential re-order.
Q: Can I reorder my item(s)?
A: Yes you can! Please give us a call and we would be happy to help place your order. For our Greater Rewards Members, we can offer free ground shipping. To contact us, please call 800-622-6953 Monday-Friday 5:00a-8:00p PST.