When should I see my refund on my statement?

When you receive your refund depends on where the return was processed and what payment methods you used. 

If you return your items in-store...

If returning your items at a Columbia branded outlet or retail location, the refund is processed immediately with the associate at the register. When you see the funds posted on your end will depend on the payment method that you used to place the order. You can read more about returning items in-store in our Store Return Policy.

• Credit cards -
  
  • Refunds typically post to your bank statement within 72 hours
  • Each bank or credit institution varies in how they handle these types of transactions, ultimately the actual processing time depends on their policy
• Branded Columbia, Mountain Hardwear, or SOREL Gift Cards - 
  • The funds are usually available within 48 hours
  • You will be provided with a new gift card for your return credit while the store associate processes your return
• Prepaid Gift Cards (Visa, Mastercard, etc.) - 
  
  • The funds are usually available within 7-10 days
  • Any purchase made with an American Express, Mastercard, or VISA gift will be credited back to the gift card used - you will want to keep this card after placing your order
  • Different card providers' policies for handling refund transactions may vary.  Please refer to the terms of your cardholder agreement for more information

If you return your items online...

Once your return has been received at our warehouse, it usually takes about 7-10 business days to open, inspect, and process returns upon receipt at our warehouse. Once we process your return we will issue a refund to your original form of payment.

• Credit cards -
  
  • Refunds typically post to your bank statement within 72 hours
  • Each bank or credit institution varies in how they handle these types of transactions, ultimately the actual processing time depends on their policy
• PayPal - 
  • The funds are usually available within 5-7 days
  • You can read more about how PayPal processes refund transactions HERE
• Klarna - 
  • The funds are usually available within 14 days
  • You can read more about how Klarna processes refund transactions HERE
• Branded Columbia, Mountain Hardwear, or SOREL Gift Cards - 
  • The funds are usually available within 48 hours
  • You will be provided with a new eGift Card via email
• Prepaid Gift Cards (Visa, Mastercard, etc.) - 
  • The funds are usually available within 7-10 days
  • Any purchase made with an American Express, Mastercard, or VISA gift will be credited back to the gift card used - you will want to keep this card after placing your order
  • Different card providers' policies for handling refund transactions may vary.  Please refer to the terms of your cardholder agreement for more information